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Content Management

Content Management focuses on delivering cross-functional services to streamline and enhance the process of creating, managing and delivering structured and unstructured content, across the enterprise and with its business partners. Services include:

  • developing content management strategies and implementing technology solutions;
  • analysing, designing, and implementing technologies and processes for managing content; and
  • providing the right set of applications through our extensive partnerships with leading content management and portal vendors.

The key areas within Content Management include:

Document management (DM)

  • Creation, management, and sharing of electronic documents, allowing for storage, retrieval, tracking, and administration of documents within an organisation
  • Scope of DM includes, among others, workflow management, security and permissions assignment, document search, metadata entry and access/creation/editing/version control of documents

Web content management (WCM)

  • Collection, assembly, staging, maintenance, and delivery of textual and graphic Web content for the primary purpose of delivering information via the Web
  • Allows business users to create, deploy, modify, and manage Web content and places control of the process in their hands

Knowledge Management (KM)

  • KM deals with the processes that govern the creation, dissemination, and utilisation of knowledge. This broad discipline encompasses aspects such as performance improvement, competitive advantage, product and services innovation, process development, project-based lessons learnt, and the development of collaborative practices