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2011 survey of health care consumers in China


How do health care systems perform from the viewpoint of the citizens they serve? Do individuals understand their treatment options and respond accordingly? Are choices of physicians and hospitals made based on objective information about quality, service, and cost? Are prescription drugs and alternative courses of care thoughtfully considered by consumers when recommended? Are mechanisms to mitigate financial risk via insurance or personal spending managed effectively, or are costs for health care forcing compromises for families?

The 2011 Survey of Health Care Consumers in China offers a glimpse of current opinions and activities as a baseline for future trend analysis. The survey’s findings offer a new view for health care players and policy makers in China to help them understand how a more consumer-oriented health care system can be efficient and effective.

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