CIOs have a wider choice of IT sourcing options than ever. Outsourcing remains a popular option, and while there are powerful cost arguments, the experience of early adopters also highlights potential pitfalls which can result in acrimonious – and public – disputes.
Off-shoring is also high on the agenda, extending beyond its traditional focus on application development into new areas such as helpdesks and remote IT service management. But what are the risks, and what is right for your company? Even the straightforward procurement of commodity hardware and software brings its challenges, with a complex and sophisticated supplier market and increasing board scrutiny of IT spend.
Deloitte can help you navigate this minefield. We don’t offer outsourced IT services, so are ideally placed to provide independent and objective advice. We provide an end-to-end service, from the evaluation of sourcing options, through to supplier selection and programme management of any subsequent transition.
Our expertise means we are uniquely positioned to provide the breadth of services needed to successfully manage a complex IT sourcing initiative. We combine deep technology skills and a leading edge procurement capability with a wide range of specialist skills in areas such as deal financing, business case development, tax optimisation, SLA production, due diligence and commercial negotiation. What’s more, our comprehensive knowledge of the supplier market enables us to help you assess supplier capabilities, and provide a sound understanding of the pricing and commercial structure of the large market players.
To kick-start our work, we draw on a proven sourcing methodology, supported by a range of RFP templates and our own proposal evaluation software and cost modelling tools. We have experience in managing complex IT procurements spanning the full portfolio of IT services, including networks, data centres, desktop, server, application development and helpdesk.