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HR Shared Service Optimisation

An internal resource that treats you like a customer.

HR Shared Services can be the vehicle that helps turn a mere “need to have” function into a competitive advantage, helping companies save money, make services more consistent and react quickly to business changes. With a shared services approach, business units can have better internal “customer service” access to HR when they need it, resulting in more consistent levels of service and a higher degree of customer satisfaction. But to achieve these benefits, simply deciding to combine disparate services isn’t enough. An HR Shared Services operation creates clear definition and structure, uniform standards of operation and direct alignment with the larger business.

Understanding how to position and leverage HR Shared Services in the context of a broader transformation of the HR function is key. Effectively addressing HR service delivery from all angles enables companies to drive improved business performance and increase shareholder value. Today, CHROs are facing challenges and pressures unlike any we have seen for decades – delivering value with fewer resources and lower investments, maintaining positive corporate culture in the face of downsizing, attracting and retaining the right talent in the right positions and delivering high-quality service at lower costs. HR Shared Services is a critical component of the solution required to address an organization’s needs.

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More than any time in recent memory, the human resource (HR) function has an opportunity to step up to a more strategic role, helping their organizations grapple with changing workforce demographics, globalization, new working styles and new technologies.

How We Can Help

Deloitte’s HR Shared Services practice uses a comprehensive approach to assist clients through the entire life cycle of shared services, from concept through implementation. Our capabilities start with concept and carry our clients into actual design and then through implementation. But because we do not provide outsourced solutions themselves, we can offer advice independent of sales pressure, whether your ultimate solution lies in-house, in an outsourcing agreement, or in a combination of core internal services with outside vendors.

Our comprehensive HR Shared Services offering incorporates Deloitte’s broad and deep advisory capabilities, including:

  • Human Resources Service Delivery
  • Change Management
  • Organization and Talent
  • Technology Integration
  • Enterprise Applications
  • Risk Management
  • Security and Controls
  • Compliance and Tax Services

Bottom-line benefits

An effective HR Shared Services strategy, design and deployment can help an organization in its efforts to:

  • Deliver routine transactional and administrative services more efficiently and consistently, helping to drive lower HR delivery costs and enhanced levels of customer satisfaction, control and legal compliance
  • Deliver higher-value operational and consultative services (e.g., recruitment, employee relations) more effectively, helping to realize better-quality outcomes, employee satisfaction and lower cost to serve
  • Drive transformation efforts in other areas of its HR service delivery model
  • Turn HR generalists into strategic HR business partners
  • Turn an HR department into an HR Center of Excellence
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