Operational Excellence (OE)
With the current financial crisis, the times of strong growth and profitability in the Private Banking market have - at least for now - come to an end. External conditions make the future challenging and complex.
In this environment, Operational Excellence (OE) serves as a strategic differentiator. It positions the bank as an execution leader in balancing service quality and effectiveness with cost of delivery by alignment and optimisation of its organisation, processes, technology and partnerships.
Deloitte’s Private Banking OE framework ensures that enterprise performance is addressed in a comprehensive way by providing principles for guiding the bank’s development, laying a strong foundation with operational building blocks, and integrating key stakeholders’ perspectives. OE is a strategic initiative, because its ultimate goal is to increase the bank’s enterprise value by aligning and optimising its overall organisation, processes, technology and partnerships.
Based on an as-is analysis and comparison to best practice excellence principles, an OE target state will be realised by defining and implementing measures for all building blocks for OE-related transformation.
Deloitte project experience suggests that various benefits can be ensured:
- Reduction in sales planning time (≤ 20%)
- Increase in customer contacts (≤ 10%)
- Increase in client facing time (≤ 20%)
- Increase in Assets under Management and administration (≤ 9%)
- Reduction in error rates (≤ 40%) and processing time (≤ 40%)
- Decrease in product development and management costs (≤ 15%)
- Increase in bottom line profitability (≤ 10%)
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