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Control your destiny or your vendor will

A blueprint for unlocking the trapped value in your outsourcing relationships


Control your destiny or your vendor will


Outsourcing has become a hugely successful business practice because it allows companies to focus on what they do best, and turn the headaches over to organizations that can manage them better. Research shows that successful outsourcing arrangements must be more than simple turnkey operations. Organizations that fail to get real value from their outsourcing relationships usually lack mature internal capabilities to manage those relationships. Getting to a “win-win” outsourcing arrangement requires an efficient and pragmatic vendor management organization that has a clear mandate, is empowered and has been designed with the right people and processes. Learn how to control your destiny and achieve the desired cost benefits, reduced risk and increased operating efficiency of a good outsourcing relationship.

Authors: Eugene Atangan, Kimberly Turgeon, Soula Courlas, Gord Kilarski, Jonathan Magder, Kamran Niazi, Brett Polloway, Ian Chan


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