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Customer relationship management

Overview

Finding and acquiring new customers while retaining and maximizing relationships with existing ones is an ongoing challenge for business. Today’s public sector is under similar pressure. Government, like business, needs to better manage how it interacts with stakeholders.

Customer relationship management (CRM) provides customer-focused solutions to solve these challenges. CRM technology facilitates improved understanding of customer needs and helps ensure that these needs are better met. CRM also allows organizations to increase their customer base by recognizing and targeting the right customers.

Yet experience shows that CRM’s value as a technology-only process can be limited. Organizations can only realize the full potential of CRM when it’s implemented as part of a broad integrated strategy. Deloitte’s CRM teams bring together our customer-centric advisory services and our extensive experience implementing sophisticated CRM technological solutions to provide enhanced customer interactions.

More information on our CRM services:

Other consulting services

Alliances Alliances
Because strong alliances are key to the success of any professional services firm, we carefully select our alliance partners, teaming up with some of the world’s leading technology and service companies to meet your needs and deliver innovative solutions to your most complex challenges.
Human capital Human capital
Our human capital consultants serve a wide variety of clients from Fortune 500 companies to the Canadian mid-size market, with experience covering all industries and sectors. They are part of a team with an unmatched range of business experience, from finance and accounting to strategy, operations and tax.
Strategies & operations Strategy & operations
When balancing short-term performance needs with long-term growth and competitive positioning, an up-to-date strategic roadmap is a vital reference tool. Our Strategy & operations experts will help you arrive at the best destination.

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