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Creating customer-focused growth

A framework for building sustainable customer value


Creating customer-focused growth: A framework for building sustainable customer value


For public sector organizations that seek improved service delivery and private companies that want profitable  revenue growth, creating value for customers is the critical element in a sustainable growth scenario.

It may be a simple concept, but actually becoming a customer-centric organization and creating customer value is a complex and challenging task, one that requires leadership, focus, and commitment.

And as organizations attempt to implement customer-centric changes – often with shrinking resources and budgets – they require innovative strategies that point the way to creating customer value, and the operational tactics that will deliver the benefits needed to fund the effort.

Learn how to become a customer-centric organization and build sustainable customer value.  

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Relevant industries

Consumer Business
Energy & Resources
Financial Services
Life Sciences
Public Sector
Real Estate
Technology, Media & Telecommunications

Relevant services