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Customer relationship management—CRM commercial

Help your clients increase shareholder value by effectively managing customer relationships

Attracting and retaining customers is critical to business success. Yet satisfying existing customers while simultaneously acquiring new ones can be difficult—especially in an environment where customers expect high quality service that remains consistent through every interaction.

To succeed, you need actionable strategies to help you initiate, grow and sustain profitable customer relationships. Deloitte can help you create and implement customer relationship management (CRM) technology solutions that address these challenges.  

Our CRM commercial services include:

  • CRM strategy & operations
  • CRM package selection
  • CRM implementation services
  • CRM analytics
  • CRM outsourcing advisory
  • Contact centre advisory and implementation

The successful execution of an effective CRM strategy can help an enterprise:

  • Improve customer experience
  • Increase customer satisfaction, loyalty, and retention
  • Attract, grow, and retain profitable customer relationships
  • Optimize marketing spend and improve marketing ROI
  • Reduce cost-to-serve through process efficiency and channel optimization

Questions? Need more information?


Relevant industries

Financial services
Energy & resources

Relevant services

Enterprise risk