This site uses cookies to provide you with a more responsive and personalised service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print this page

Customer relationship management—CRM public sector

Citizen relationship management strategies are critical to today’s public sector

Public sector organizations worldwide are striving to become citizen-centric. This transformation focuses on delivering services that meet the needs and preferences of their clients. Yet, in their attempts to become more client-focused, governments face pressure meeting rising public expectations for greater service flexibility and choice.  

Our CRM public sector services include:

  • Advisory and implementation services for a number of components of the front office of government including:
    • Benefits case management
    • Compliance case management
    • Investigative case management
    • Citizen relationship management
    • Grants & contribution programs
    • Contact centre design and implementation

The successful execution of an effective citizen-centric strategy can help a public-sector organization:

  • Improve service delivery & deliver services
  • Increase service effectiveness & achieve targeted program outcomes
  • Increase accountability and transparency
  • Reduce service delivery costs
  • Increase agility to implement program or policy changes
  • Improve information sharing while simultaneously enhancing privacy

Questions? Need more information?

Contact

Relevant industries

Financial services
Government
Energy & resources

Relevant services

Consulting
Enterprise risk