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Organization design


Organizations are not static: they grow and evolve over time. Significant business events, such as acquisitions, a new product focus, a changed regulatory environment or enterprise-wide cost reduction, can all drive a need for a new look at the organization.

However, when it comes to designing an effective organizational model that enables good corporate strategy, companies frequently fall victim to what we call “boxology.” Instead of clearly defining the capabilities, structure, accountabilities and interactions required to deliver value for customers or shareholders, they settle for simply redrawing the “boxes and wires.”

Jeff Moir, Organization design partner, provides insights on the number one issue that concerns Canadian business leaders today. Discover lessons learned from the best performing organizations.

Effective organization design involves more than lines and boxes on a page. Every organization has different needs, and the right design must balance everything from leadership and corporate culture to core capabilities and work group dynamics. Key factors to consider:

  • Does the way our organization is designed allow for the achievement of our strategic objectives? How can we organize ourselves to better serve our customers?
  • How can we achieve enterprise-wide cost reductions while also promoting our core capabilities?
  • Are we using shared services, off-shoring, or outsourcing optimally?
  • Are decision-making accountabilities in the right place and well-defined to support the mission?
  • Do we have the right talent with the right skills appointed to key positions?

At Deloitte, our organization designs are based on a deep understanding of a company’s business objectives, as well as the internal and external factors that drive performance and success. Our organization design services include:

  • Organization design, job design and workforce transition
  • Efficiency assessment, workforce sizing and planning
  • Decision rights
  • Shared vision and goal alignment.
  • Globalizing work

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