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Innovation hotspots and emerging battlegrounds

The top five trends in retail banking


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Innovation hotspots and emerging battlegrounds
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The Canadian retail banking industry has been evolving slowly, but for those who want to stay ahead of the competition; it’s time to pick up the pace. As the broader consumer industry explores a vast range of marketing strategies and technologies, retail banking—with its more limited capacity to capitalize on emerging trends—must make careful strategic choices around resource investment and technology adoption.


To make these choices, banks must understand which retail trends have the most potential, what advantages they offer, what challenges they present and what key factors can determine their success or failure. To that end, Deloitte’s financial services specialists have outlined five top trends that banks should have on their radar as they work to put products and services in clients’ hands.

In Innovation hotspots and emerging battlegrounds we look at channel integration, advice, mobile payments, client analytics and social media, considering the complex combination of strategy, operations and technology each requires to succeed.

Learn how effective trend capitalization can take Canadian banks to the next level of retail success.

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Relevant industries

Financial Services

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