How does global health care stack up?
Consumers around the world want a better understanding of their national health care system. To enhance that understanding, global consumers want access to online tools and services that can improve the way they navigate the health system. Universally, they are interested in accessing a secure internet site that allows them to view their own medical records and test results, schedule office visits and order prescription refills. And while they would like help managing a disease diagnosis, they also want to play a larger role in their own health care.
Canadians share these global perspectives, setting the stage for a rise in health ‘consumerism’ across the country that will affect how the health system delivers and organizes service.
These are just some of the conclusions of the 2010 Deloitte Global Survey of Health Care Consumers, which was released shortly after the publication of Deloitte’s 2009 Canadian Health Care Consumer Survey. The global survey provides insights into the behaviours, attitudes and unmet needs of consumers in France, Germany, Switzerland, the United Kingdom, Canada and the United States. Like its Canadian counterpart, the global survey focused on six major areas of health consumer activity:
- Wellness and healthy living
- Information resources
- Traditional health services
- Alternative health services
- Health insurance
- Health policy
To help round out the results of the Canadian survey, industry stakeholders may be interested in learning about some of the other similarities and differences between Canadian and international consumers.