“Governments are looking for ways to respond to the growing demand of citizens to open up data and information,” says Paul Macmillan, leader of Deloitte’s Public Sector practice in Canada. This need for greater openness sets the context for Paul’s conversation with Bill Eggers, a global director for Deloitte Research, and director of the Deloitte Public Leadership Institute. They address the growing trend toward unlocking government data, which has the potential to transform democracy in unprecedented ways.
Tags: government, public sector, trends, best practices, insights, transparency, accountability, transformation, democracy, government data, openness, innovation, responsiveness
Bill Eggers and Paul Macmillan discuss the principle of open government. While many recognize and embrace the idea of greater transparency and accountability, the challenge lies in opening up public data and making it accessible to citizens, businesses and not-for-profit organizations alike.
Tags: openness, accountability, transparency, democracy, open government, citizens, outsourcing, President Obama, stimulus spending, public funds
Paul Macmillan and Bill Eggers discuss the interplay between governments and stakeholders when it comes to fostering innovation. When governments invite citizens to apply their imagination and creativity toward developing innovative uses of public data, then openness, transparency and innovation start to take shape. But there’s a cultural change that’s required, and both governments and citizens must take an active role in unlocking the value of government data.
Tags: apps, government data, database, e-government, innovations, developers, citizens, Apps for Democracy, Washington, DC, incentives, TTC, Toronto Transit Commission, TTC
How can governments be smarter in their decision-making? Paul Macmillan and Bill Eggers talk about the role of data mining and data analytics in supporting better policy-setting and decision-making. Examples include the use of statistical data with baseball’s Oakland Athletics and the use of CompStat analysis in helping police in New York City understand areas of high crime.
Tags: data analytics, data mining, legacy systems, system renewal, public policy, policy design, government programs, statistical data, Oakland As, CompStat, New York Police Department
Bill Eggers and Paul Macmillan talk about the potential of social media to make governments more responsive to citizens. The effectiveness of social networks in facilitating citizen protest has demonstrated that governments can use the same networks to be more proactive in their engagement with the public. Governments are beginning to recognize the value of using social media to solicit feedback, share information and communicate with citizens.
Tags: mashup, conversation, engagement, responsiveness, responsive government, Facebook, Twitter, social media, citizen protest, citizen response, social communities, social networks
Bill Eggers and Paul Macmillan discuss how governments can use social networks more effectively to share information or even respond to a crisis. Examples range from the Food and Drug Administration using social media to disseminate information about food recalls to the DARPA Network Challenge, an experiment that demonstrated the network effect.
Tags: social media, social networks, conversation, Twitter, Facebook, Food and Drug Administration, FDA, information sharing, communication, red balloon, DARPA network challenge, network effect, Iran, Haiti, emergency response, crisis management