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Tourism & Transportation

An industry reshaped by new realities

The last few tumultuous years have fundamentally changed the world, and no industry has been more impacted than travel and tourism. Concerns about security, global conflicts, health, travel restrictions — and even shifting weather patterns — have altered the way people think about business and vacation travel. And if these new realities weren’t enough to complicate things for the Travel, Hospitality & Leisure (THL) and Aviation & Transportation sectors (ATS), today’s consumers have higher service expectations than ever. They demand nothing less than excellent service at a great price. Has your company addressed these challenges? Are you meeting your consumers’ new service expectations?  If not, your business is at risk of not being a part of their next itinerary.

The Deloitte global network of professionals can help protect your business in troubled times, exceed your customers’ service demands and provide the improved performance your stakeholders are looking for. We have extensive experience assisting:

  • Hotels and resorts
  • Tour operators / Travel agents
  • Sports / Major events
  • Betting and gaming
  • Well-being and fitness clubs
  • Cruise lines
  • Airlines / Aviation
  • Rail transportation
  • Ground transportation
  • Sea transportation
  • Warehousing and distribution services

Our services for the travel, hospitality & leisure and aviation & transportation sectors include:
Merger and acquisition services
Restructurings and turnarounds
Growth and channel strategy
Customer relationship management
Sourcing and procurement
Integrated cost reduction
Corporate performance management
Security and fraud protection
Information technology integration
ERP and software implementation
Outsourcing advisory
Supply chain planning and optimization


Featured insights

  • Navigate: Winter 2013
    Learn about world tourism trends, Canada’s travel industry, the challenge for Canadian ski resorts and hot destination Croatia.
  • Navigate: Summer 2013
    Trends, technologies and insights for business and leisure travel in Canada. Arrivals to Canada, Canada’s Anti-Spam Legislation and hot destination Iceland.
  • Navigate: Winter 2012 – New directions in tourism, hospitality and leisure
    With global arrivals up and tourists from emerging markets increasing in number, the Canadian travel industry has reason to be optimistic.
  • Navigate: Summer 2012 – New directions in tourism, hospitality and leisure
    This report provides insight into Canadian travel intentions, the growing trend of culinary tourism and the next destination hot spot.

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