This site uses cookies to provide you with a more responsive and personalised service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print this page

Retail Outlook 2012 – The Next Evolution: Store 3.0™

Retailer readiness for tomorrow’s store

Retail Outlook 2012

The retail environment is changing rapidly. Consumer adoption of emerging technologies has dramatically changed shoppers’ behaviours. Stores are now becoming just one part of a larger, more connected and complicated customer experience.

Deloitte’s eighth annual Retail Outlook breakfast session took place on March 6, 2012 at Real Sports Bar & Grill.

At this year’s session, Jennifer Lee and Eric Matusiak, senior managers in Deloitte’s Retail practice, presented key insights on the evolution of “the store,” including the path to purchase, digital influences and the role of the traditional store.

Brent Houlden, Deloitte's National Retail Practice Leader, moderated an interactive panel discussion with key Canadian retailers and industry professionals. The panelists discussed the future of the evolving retail environment and provided insight on three areas of necessary metamorphosis: the physical space, the store talent and the process and systems.

View photos from the event on Flickr and join the #RetailOutlook conversation on Twitter.

Questions? Need more information?


Relevant industries

Consumer Business

Relevant services

Financial advisory

Related links

  • The Next Evolution: Store 3.0™
    Evolving to a Store 3.0™ environment can entail reexamining and reconfiguring talent, the physical space, and store operations to meet or exceed customer expectations. Do you have an executable strategy?
  • Global Powers of Retailing 2012
    Produced in conjunction with Stores magazine, this study identifies the 250 largest retailers around the world. The report also provides an outlook for the global economy and an analysis of market capitalization in the industry.