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Retail lending 3.0

How to boost productivity and improve the customer experience


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Retail lending 3.0

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It’s no secret that technology is changing the way we do business – including retail lending. The face of lending is likely to change quite drastically in the next few years as financial institutions deliver loans in new and innovative ways. The Internet has fundamentally changed the way services are delivered. And consumers’ expectations have changed – whether in a retail store, restaurant, or bank, they expect services that are simple to understand and tailored to their needs. They also expect to connect in real time through whatever channel they prefer – in person, over the Internet, by phone, or through a mobile device.


Financial institutions have recognized these trends, increasing their hours of operation, enhancing online offerings and developing mobile applications. Although these changes have improved the way banking is done, today’s retail lenders still have the opportunity to be on the leading edge of this transformation.

To be successful, lenders will need a clear view of how these changes will be reflected in their market. Retail lending 3.0 will help companies understand the impacts to their business and what they must do to make the most of this new reality.

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Relevant industries

Financial Services
Retail
Technology, Media & Telecommunications

Relevant services

Technology
Enterprise risk