This site uses cookies to provide you with a more responsive and personalised service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print this page

Retail’s changing landscape: Evolving from a multi-channel to an omni-channel customer experience

Join us for Deloitte’s English webcast on Retail’s changing landscape

Start date and time

May 24, 2012 11:00 AM

End date and time

May 24, 2012 12:00 PM

Time zone:

(GMT-05:00) Eastern Time (US & Canada)

Registration Information

Contact information

For more information, please contact Kristina Valentini or Bernice Pao.

Registration Options

External registration

Event registration is closed.

Retail’s changing landscape: Evolving from a multi-channel to an omni-channel customer experience The rise of the connected and mobile consumer has dramatically changed consumers’ shopping behaviour and disrupted the retail business model. With the growth of mobile and e-commerce, the role of the store is shifting from a traditionally large format to a more strategic format; a term coined Store 3.0™. Retailers that can create an omni-channel experience will be poised to succeed in the increasingly competitive retail environment.

Please join our senior retail leaders as we discuss the shifting trend from a multi-channel to an omni-channel customer experience. We will also consider the seamless experience of mobile, e-commerce and the physical store, as well as privacy and risk considerations in this new omni-channel retail environment.

At Deloitte, we understand the challenges that retailers currently face and our webcast will explore some practical considerations to address some of these challenges.

View archive

Download slides

Please note this is an English-only webcast. 

Important notice: Due to a scheduling conflict, the French version of this webcast, set to take place on May 25, has now been postponed to a later date. Please stay tuned for details. In the meantime, if it is convenient for you, feel free to register for the English version of this webcast presented on May 24.

Relevant industries

Consumer Business

Relevant services

Financial advisory
Enterprise risk

Related links

The Next Evolution: Store 3.0™
Global Powers of Retailing 2012

Event registration is closed.