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Deloitte’s client service principles

Our approach to client service excellence

At Deloitte, we are committed to providing a unique client experience to all our clients, large or small. Our focus on delivering quality is to provide exceptional client service along with outstanding technical proficiency and subject matter expertise. Our approach to client service excellence encompasses the elements our clients have told us they value when working with a professional services provider.

What are Deloitte’s client service principles? They are five simple, straightforward principles that apply to every one of Deloitte’s service offerings, and they guide our work each and every day. They are the framework through which we identify clients’ specific preferences on how best to work together, as well as how we provide guidance and coaching to our people to deliver client service excellence. Collectively, these five principles encapsulate our commitment to deliver client service excellence.