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Meet Connie Wong

Shifting professional perspectives give a new take on client service

Connie Wong’s life changed dramatically in February 2009 when she shed her cloak as a manager in Deloitte’s Assurance & advisory practice and joined the Deloitte secondment team to the Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games (VANOC).

Connie donned the hat of revenue manager for the finance department, a role that gives her a big-picture view of the business side of the 2010 Winter Games. Instead of auditing financial statements, she now helps create them. Instead of auditing, she is now being audited. Instead of interacting with other audit professionals, Connie now works with people from as many as 50 different functional areas.

“It’s a great opportunity to work on the other side of the professional services line,” muses Connie.

Her client list has also shrunk down to one major client ─ VANOC. At the VANOC offices, she ensures that transactions are reflected properly from an accounting and finance point of view. She looks after licensee contracts and their royalty obligations, asset disposal income, approving all outgoing invoices, accounts receivable monitoring and collections, reviewing journal entries and monthly reconciliations, commodity tax research, and reviewing and executing revenue contracts.

Making a difference for career and community

Connie’s outlook has shifted, too. “I was itching for a new challenge to sink my teeth into. I wanted to expand my skill set, gain valuable industry experience and establish new professional networks from all over the world. ” She was right ─ the opportunity to be part of the 2010 Winter Games is an amazing experience, but for different reasons than she expected. “At the end of the day, it’s all about making a difference at the Vancouver 2010 Winter Games,” she explains.

Besides the obvious career advantages, like developing stronger management skills, this opportunity is also about contributing to something bigger. “When the Games begin in February 2010, I will be watching the competitions and thinking that my team has helped make this possible.”

Rewarding small milestones

No doubt, celebrating success is a major theme at VANOC. Big success or small achievement, Connie admires the VANOC team for pausing every now and then to reflect on the journey. “It’s a great practice ─ to stop sometimes and just enjoy the moment.”

Connie spreads the recognition around, noting in particular the incredible amount of work that goes into planning an event of this magnitude. “My appreciation for the athletes and organizers couldn’t be greater. You can bet that I will not only be watching and attending as many of the competitions as I can, but I’ll also be noticing all the little things ─ the medals, uniforms, venues, advertising space, and more.”

In February, Connie will be volunteering as venue finance manager helping resolve financial matters for the 2010 Winter Games. She’s also playing a risk prevention role at Pacific Coliseum, ensuring public safety and reporting incidents to the command centre.