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Design and implementation system of a congestion charge
Scope
- Program design, setting milestones, managing risks and issues
- Public consultation, political scrutiny, internal & public reporting
- Development of feasibility study, financial modelling
- Choosing technology, test management, managing service provider
- Organizational design
- Business process design
- Establishing Contact centre (design, development and implementation of operations)
- Managing key functional areas
- Fleet solution and third party supplier integration
- Development of cost and volume model and a detailed procurement strategy (Business case)
Value Added
- Decreasing the level of traffic (app. 20% decrease)
- Acquiring of significant revenues from charge