Engaging in turbulent times
First Vlerick Deloitte Research Chair white paper
Engaging in turbulent times – direction setting for business and IT alignment”. The first project of the Vlerick Deloitte Research Chair, the study was conducted by Olivier Jolyon of Deloitte and Prof Dr Viaene, associate partner of the Vlerick Leuven Gent Management School. The research looks at how the current environment, especially the crisis, has shaped technology-related decision-making and the relationships between IT and business.
The report highlights four themes:
- CXO-level engagement;
- the emphasis on business benefit realisation;
- the focus on service excellence;
- and reciprocal, mindful attention between CIOs and their peers.