Looking back on the Service Parts Management Leadership Forum 2010
Being part of the aftermarket leadership service community
For many of the world’s largest automotive and heavy equipment companies, aftermarket service and parts operations essentially define their business. Some companies have built the reputation of their brands and business models on the back of excellence in service and parts management.
To help you reap all the rewards the service industry has to offer, Deloitte’s Service Effectiveness Centre of Excellence provides expertise and innovative solutions in several domains based on a wide range of projects and clients that Deloitte is serving in various industries worldwide. Therefore, Deloitte has decided to take up a leading role in the aftermarket service community by organizing a yearly Service Parts Management Leadership Forum, where theory meets practice.
Looking back, we are very pleased with the positive feedback that was given on both the SPM Leadership Forum concept and the content of the 2010 edition. It proved to be the ideal venue for a diverse audience, all having a leading role in contributing to their company’s aftermarket segment or serving aftermarket companies with professional services. We look forward to welcoming you in the years to come!