Our client faced challenges controlling its inventory transactions and inventory levels, causing customer dissatisfaction and unidentified stock losses. During the project we mapped all logistics processes and inventory transactions from goods reception to the final delivery to the customer. In a second phase we identified the risk areas and reviewed all existing process monitoring controls. Based on this detailed process and risk analysis we came up with a set of practical recommendations. These were set out in a detailed road map designed to gain control of the logistics and inventory process.
In a first phase, we reviewed purchase and procurement processes, material planning, inventory management, inventory accuracy and the shipping and dispatching process. The review provided a benchmark against best practices and an overview of process control weaknesses.
In the second phase, we assisted the management with a project to tackle the control weaknesses and to establish efficient and effective processes. Some of the processes were re-engineered and the system was adjusted where required. Workers were trained and the process improvement was monitored by means of a monthly KPI report.