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Revenue assurance services

Increasing your bottom line

Companies with a significant volume of transactions or invoices and complex billing systems and product offerings often face the risk of revenue leakages, including the following:

Incorrect product shipping, product activation or service delivery

  • Incorrect application of prices or discounts
  • Incomplete, inaccurate or untimely invoices
  • Incorrect commissions granted
  • Numerous customer complaints, credit notes and customer
  • compensations, goods returns and guarantee claims
  • Uncollected cash or invoices, high percentage of bad debt
  • Shrinkage, misappropriation of goods and funds, theft, obsolete stock
  • Incomplete or inaccurate revenue recording, revenue management
    reporting and KPI’s
  • Non-compliance with tax and VAT rules

These problems often affect, but are not limited to, particular sectors: telecommunications, media, technology, utilities, transport, aviation, retail, restaurant, health care, entertainment, distribution and public services.

An end-to-end approach is required to ensure the entire revenue value chain is optimised and revenue leakages are identified and mitigated. Deloitte’s approach also offers back-office optimisation, price and discount execution and optimisation, bad debt reduction, cash handling optimisation, revenue reporting, tax and VAT compliance, and shrinkage and theft reduction.