Service management: enhancing value from your site services in the chemical industry
The constant drive for operational excellence and the increased focus on cost efficiency in the Chemical industry puts the technical and infrastructure services on chemical sites in the spotlight more than ever before.
Site services are vital to the success of manufacturing operations and there is an increased expectation to run the services like an actual business with a real customer and performance focus comparable to the market. The balance between cost, quality, flexibility and reliability of in-house site services is a difficult ball game. The external service market is right behind the corner, ready to jump in when the ball is dropped.
In-house services keep specific expertise within the organisation, but also require services to prove their added value. A strong Service Management approach enables the process, organisation, system and culture changes that can give in-house technical and infrastructure services a competitive edge over the external market.