2011 global survey of health care consumers

Consumer attitudes, behaviors, and unmet needs

2011 global survey of health care consumers The rising health care cost coupled with the current state of the economy have prompted many consumers across the globe to delay care, alter household spending, and worry about their ability to pay for future health care costs, according to the 2011 U.S. and Global Survey of Health Care Consumers.

Since 2008, the Deloitte Center for Health Solutions has conducted its annual survey of health care consumers to assess their behaviors, attitudes and unmet needs, and to quantify year-to-year changes. A new trend that emerged this year suggests that the economic uncertainty has clearly altered spending habits with many consumers reporting an impact on their out-of-pocket health care expenses. More than half of all respondents from the 12 countries surveyed, with the exception of the United Kingdom (24 percent) and Canada (39 percent), reported household spending on health care limits their ability to spend on other household essentials. Explore the research findings below, and check back in coming weeks for individual country reports.

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Featured Insights

	Survey introduction: A forward to the research Paul Keckley, Ph.D., Executive Director of the Deloitte Center for Health Solutions, provides an overview of this year's U.S. and global research and discusses why health system leaders should think of patients as consumers.
	Executive summary: Key findings from the U.S. and global reports Regardless of the type of health care system, consumers around the world are feeling the pinch of health care spending as a household expense. Read the full report.
	Podcast: Consumers and health care Listen as Paul H. Keckley, Ph.D., Executive Director of the Deloitte Center for Health Solutions, and Bob Go, Global Managing Director, Life Sciences and Health Care Industry group, discuss results of the 2011 global survey of health care consumers.
	Methodology Deloitte surveyed more than 15,000 health care consumers in 12 countries --including Belgium, Brazil, Canada, China, France, Germany, Luxembourg, Mexico, Portugal, Switzerland, the United Kingdom, and the United States --to assess their behaviors, attitudes, and unmet needs. Learn more about how this year's study was conducted.
	Industry-specific perspective: Key findings in the life sciences Deloitte’s "2011 Survey of Health Care Consumers" offers several important considerations for pharmaceutical, biotechnology, and medical device companies.
	2011 Survey of Health Care Consumers - Country Reports This research finds similarities – and intriguing differences – in health care behaviors, attitudes, and unmet needs among consumers in 12 countries worldwide.