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Financial services

Constant change is the state of play for the financial services industry today. Getting close to the customer and anticipating their individual needs is key. At the same time meeting the complex regulatory environment, dealing with industry consolidation, market evolution and global financial volatility demand attention. To stay ahead, financial institutions realise innovation is vital. We look at how lasting revenue strategies can come from people, process and service innovations. 

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Financial services podcasts

  • Optimising offshoring operations
    Warren Green, Fraser Ross and Commonwealth Bank’s Michael Harte discuss issues facing Australian financial institutions in the offshoring debate.
  • Branching out: how banking is changing
    Jeffrey Brown and Deron Weston discuss how banks are taking a cue from successful retailers, offering more flexible hours and a more customer-friendly environment.

Featured content

  • Innovation key contacts
    Contact us for more information

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  • Positioning for prosperity? Catching the next wave
    The Deloitte Growth 25 (DG25), identifies reasons to be optimistic about growth in Australia. Download the latest Building the Lucky Country report.
  • Contactless payments technology
    A Deloitte report on Contactless payments technology: catching the new wave.
  • Innovation in retirement income
    The future of retirement income...

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