When things don't add upCase study: IT assurance |
A global healthcare supplier, based in the UK, used a 'control' account when making intra-group sales from Head Office to its depots. It was intended to capture the internal margin on such sales and cover the related intra-group costs.
The account was impacted by a number of business processes across multiple client locations, using a range of IT systems with manual interfaces which were not well understood. Management identified that this account was not well controlled and instead of building to a net credit position, they had a rapidly increasing material debit balance which could not be explained.
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