Branching out: How banking is changing with and without banks |
Try to imagine turning on your television and finding only one channel. It may offer wonderful programs, but you’d still want more choices. Retail banks have channels, too, but until recently they delivered most of their products and services to consumers through just one primary pathway: the bank branch. Hear
Jeffrey Brown, principal, Deloitte Consulting LLP and
Deron Weston, senior manager, Deloitte Consulting LLP discuss how banks are taking a cue from successful retailers, and sprucing up their branches and offering more flexible hours and a more customer-friendly environment.
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Branching out: How banking is changing with and without banks
A Deloitte US podcast
