This site uses cookies to provide you with a more responsive and personalised service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Bookmark Email Print page

Motor Industry Overview 2012

Deloitte Motor Industry Services


DOWNLOAD  

The annual Deloitte Motor Industry Services - Australian Industry Overview 2012 report has detailed how in vehicle terms, the strength of the Australian economy helped underpin a market, which although down marginally on 2010 due to the impact of natural disasters, was strong enough to break through the million unit mark for just the fourth time.

According to the report’s author, Danny Rezek, Deloitte Motor Industry Services partner, this has been a year where there were mixed fortunes for global markets, both in broad economic terms and in vehicle sales, while the continued solid growth of the Australian economy has made the market here stand out, bringing the attention of many multinational car companies.

Deloitte Motor Industry Services, Industry Overview 2011 Read and download the Deloitte Motor Industry Services Industry Overview 2012,

Key highlights of the report were:

  • The Top performers plan to make 5% net profit on sales
  • They then focus on the non-financial KPI’s that make this up (internet and showroom statistics, service retention and CRM measures) and their level of achievement
  • The focus is on the customer, not the franchise. A focus and reward structure built around creating value per customer interaction and maximising front end gross means the need to chase back end (re-earnable) margin isn’t as critical
  • People generate 100% of the gross and represent 70% of the costs. So the top dealers ensure their people are trained, developed and rewarded. The parts department continues to provide an important source of income to help offset the profit drain commonly experienced by the vehicle operations
  • Staff resource levels are increasingly being adjusted to best practice levels and there is a greater focus on cash flow and inventory management.

Contacts

Name:
Danny Rezek
Company:
Deloitte Western Sydney
Job Title:
Office Managing partner
Phone:
Tel: +61 2 9322 3889; Mobile: 0412 627 781
Email
drezek@deloitte.com.au
Name:
Jane Kneebone
Company:
Deloitte Australia
Job Title:
Corporate Affairs & Communications
Phone:
Tel: +61 3 9671 7389, Mobile: +61 4 1614 8845
Email
jakneebone@deloitte.com.au

Related links

Share

 
Follow us



 

Talk to us