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Shared services

Helping organisations transform and optimise their approach to service delivery

Deloitte is well known in the marketplace as a thought leader and innovator in Shared Services and has worked on some of Australia and New Zealand's largest and most complex shared services projects with both public and most private sector clients.

With over 3,000 experienced Services professionals across the globe, Deloitte's Shared Services & Outsourcing advisory practice leverages multifunctional capabilities to help organisations transform and optimise their approach to service delivery.

We assist our clients with the entire Shared Services journey from the initial strategy and business case through key design elements including site selection, facility design, operational/process design, controls, tax optimisation, organisation and staffing, workforce transition, technology infrastructure, and enterprise transformation through to full implementation.

Increasingly, Deloitte works with its clients to optimise shared services through innovative techniques such as advanced data analytics, social media and enterprise information management.

 

Featured insights

Global Business Services | Better together  
Leading organisations are now implementing Global Business Services, providing integration of governance, locations and business practices to all shared services and outsourcing activities across the enterprise.
Deloitte UK, May 2013 | 16 pages
Deloitte | Gauging corporate sentiment in Asia Gauging corporate sentiment in Asia | Justified optimism? 
A survey of 806 senior executives in the Asia-Pacific region gauging corporate sentiment and growth expectations across the region.
Deloitte Global survey, April 2012 | 28 pages
   

 

Contact us

  • Donal Graham
    Lead Partner
    Finance and Performance management
    Tel: +61 2 9322 7279
  • Meet the team
    Key contacts

Shared services

More Dig deeper

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    Finance and Accounting service delivery Transformation
    Value Creation in Consumer Products | Deloitte UK
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    Death of shared services offshoring
    Reports are greatly exaggerated.
    Paper | Deloitte Australia
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    From many to one
    Using organisation insights to execute your shared services program.
    Paper | Deloitte Australia
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    Taking shared services to the next level
    Portfolio approach.
    Paper | Deloitte Australia
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    Technology-enabled shared services centres
    Technology-enabled shared services centres.
    Paper | Deloitte Australia
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    Expanding shared services in the jobless recovery
    Three reasons.
    Paper | Deloitte Australia
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    Getting the retained organisation right
    Paper | Deloitte Australia
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    Beyond Outsourcing Part I
    Total cost of ownership.
    Paper | Deloitte Australia
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    Beyond Outsourcing Part II
    Developing an end-to-end process view.
    Paper | Deloitte Australia
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    Beyond Outsourcing Part III
    Understanding determining factors.
    Paper | Deloitte Australia
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