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Deloitte puts responsible business at the heart of its practice


19 June 2013: Professional services firm Deloitte released its fourth annual Responsible Business Report today reporting an overall community contribution in 2012 of nearly $18M through its partnerships with charity organisations, pro bono work, workplace giving, disaster relief support and volunteering efforts.

Dennis Goldner, National Leader of Responsible Business at Deloitte, says “We see considerable value in combining monetary donations with pro bono work, and encouraging our people to use their many and varied skills, and depth of experience, to provide tangible support to charities through skilled volunteering so that these charities can be  more effective.

Good corporate citizenship now underpins all aspects of Deloitte’s operations, including client service, employee relations and its supply chain. Under the four quadrants of Social and Community, People, Green and Business Conduct and Ethical Governance Deloitte has put in place a number of programs to drive cultural change.

Deloitte’s annual IMPACT Day saw 2,652 of its people contributing nearly 20,000 volunteer hours – equalling a total value of $2.9M – to support a range of community organisations and events throughout Australia.  

Mr Goldner continued, “At Deloitte, being a responsible business goes well beyond simply ‘doing good’ in our society.

“Rather, it involves how our day-to-day operations affect our stakeholders, encompassing accountability for the impact we have on the communities we touch.”  

People power - social innovation and crowd sourcing

There is an increasing demand from our people and potential recruits to work with organisations that are committed to making a positive social impact. In our recent Millennial survey done for the WEF, it was clear that young leaders of the future now demand that their employers are judged by their contribution to the community (see graph opposite).

Deloitte actively engages its people in its Responsible Business program as part of its drive to attract and retain talent.  A recent survey of its 6,000 people highlighted that 81% viewed the Deloitte Foundation as important to their experience at Deloitte, and 45% asked to be involved in future activities of the Foundation.

"We are now exploring new ways to connect our staff with a wider range of volunteer opportunities, and combining social innovation and crowd sourcing to empower our people in their philanthropic effort,” says Wayne Goss, Deloitte Australia’s Chairman and national Responsible Business sponsor.

Going green – driven by innovation

Deloitte  announced it had achieved a 5.3% reduction in per capita emissions, helping it win the Australian Marketing Institute’s 2012 Green Marketing Award for a range of activities, including its Green Tracker (a carbon tracking platform), The Chairman’s Environment Excellence Awards, Reduce and Recycle Week and its Green Champs Network.

“We are continuously looking for innovative ways to reduce our environmental impact,” said Dennis Goldner.

“The firm has developed a taxi- and car-pooling smartphone app to enable employees to reduce unnecessary travel-related emissions and introduced ‘Telepresence’ teleconferencing facilities in its Sydney and Melbourne office.

“In addition to the environmental benefits, these initiatives boost connectivity across the firm and reduce costs.”

Quality and ethics at the core

David Lombe, Ethics Officer at Deloitte, believes being a responsible business goes beyond people, environment and community, extending to the quality of work undertaken on behalf of the firm’s clients.

“Clients are increasingly demanding that we clearly demonstrate the leadership and governance, quality control systems, culture and people that underpin our work,” said Mr Lombe.

Last year, Deloitte released its first transparency report, See Within. Commenting Mr Lombe said, “The regulators, government and investment community are increasingly demanding transparency as evidence of our ongoing commitment to providing investors with audit quality and good governance, as well as a culture of professional scepticism with respect to a Deloitte audit.”  

Key highlights and achievements in 2012

  • Overall annual contribution of nearly $18M – including $11.2M  pro bono work, $5M  volunteering and $1M  charitable donations
  • 5.3% reduction in per capita emissions and winner of the Australian Marketing Institute’s Green Marketing Award
  • 11th consecutive year as an Employer of Choice for Women by the Workplace Gender Equality Agency, and winner of Inclusive Workplace of the Year at the Australian Human Resources Institute Diversity Awards
  • Released its first transparency report, See Within, providing an overview of the leadership and governance, quality control systems, culture and people that underpin a Deloitte audit.

Deloitte takes a holistic approach by embedding corporate social responsibility throughout its business operations. The four unifying themes that drive the Australian firm’s responsible business strategy are: community, environment, people and quality.

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Dennis Goldner
Job Title:
National Leader, Responsible Business
Mobile: 0414 999 041; Tel: +61 3 9671 7276
Vessa Playfair
Deloitte Australia
Job Title:
Head of Corporate Affairs
Tel: +61 2 9322 7576, Mobile: +61 419 267 676




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