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Are we there yet?

A roadmap for integrating social services delivery


Are we there yet?

Social services are supposed to improve people's lives. Yet many traditional methods for accessing and using those services are anything but helpful.

For example, a citizen on public assistance might need a variety of related services, including job training and placement, child care, food stamps and drug rehabilitation. These services are usually offered by different departments and agencies in isolation, placing a tremendous burden on the citizen — time that could be better spent working towards independence. Inefficiencies like these waste tax dollars and create new problems for the very people the services are supposed to help.

Service integration brings related services together in a way that makes them more convenient, more accessible and more effective. It focuses resources on the real problems citizens face — not just those a particular agency is set up to address. Activities are better coordinated. And tax dollars are used more efficiently, with fewer resources wasted on redundant activities, unnecessary services and partial solutions.

Agencies are under tremendous pressure from politicians and the public to deliver integrated services. This report outlines a new way to look at service integration in social services. It’s designed to help agencies understand:

  1. Where they are on the roadmap of service integration
  2. where they want to go
  3. how to get from here to there.

It also points out the most common pitfalls and provides suggestions to help you avoid trouble along the way.

Learn more by downloading the pdf document below.


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