Rethinking business operating models in insurance
The right combination
This publication draws on the results of an online survey and interviews with senior insurance executives in the UK and US, to show that insurers' priorities are changing quickly and that their business operating models are struggling to respond. Many insurers are faced with the challenge of increasing efficiency and customer retention rates in mature markets while also generating new revenue growth in emerging markets.
Feedback from the survey indicates that balance sheet and risk management will remain the central focus until 2012, while beyond 2012 operational efficiency comes to the fore as the best way of delivering value in mature markets.
The report offers a detailed view of the approaches currently taken across organisations and the key steps that global players should be taking to ensure their business operating models are best serving their needs.