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Delivery of services to the homeless: current and future models

Deloitte Access Economics literature review for Queensland Department of Communities


Delivery or services to the homeless: current and future modelsTo inform its policy and program directions in relation to models of service delivery - including crisis accommodation - for single adults experiencing homelessness, Queensland Department of Communities commissioned Deloitte Access Economics to undertake a literature review as stage one of its evaluation.

The review sought to address the following questions:

  • What alternative service delivery models are available to meet the needs of single adults who are homeless?
  • What specific models or approaches are needed to better respond to the needs of specific target groups including: 

    • People with high and/or complex needs, (including mental health needs, disability and dual disabilities, co-morbidity, acquired brain injury, chronic disease and primary health needs)older people
    • People with problematic drug and alcohol use
    • People who are sleeping rough
    • People who experience chronic homelessness; and
    • Indigenous people.
  • How can the most effective case management support be provided to single adults who are homeless?  What are the key elements of best practice that should be considered?

The review makes a number of recommendations with regard to prevention, early intervention, crisis intervention and long-term support.

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