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Complaints handling policy


Deloitte seeks to maintain its reputation as a firm delivering the highest quality professional services. Deloitte is also committed to maintaining its responsiveness to the needs and concerns of our clients.

The Policy is designed to provide guidance on the manner in which Deloitte receives and manages complaints made against the Firm, its Partners and its employees.

The objective of the Policy is to assist the Firm, its Partners and employees in resolving complaints in an efficient, effective and professional manner.

To view the complete Policy, download the pdf document below.



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