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Service Delivery Transformation

Outsourcing. Offshoring. Shared services.

As organizations have evolved and become more complex, so have their service delivery needs for functional and business support processes. 

Deloitte’s Service Delivery Transformation services are designed to help organizations in their efforts to create a flexible, scalable and efficient service delivery model – one that can enhance enterprise value by enabling cost-effective growth, supporting strong internal controls and compliance, and providing globally consistent service delivery. 

We can help your organization evaluate the range of service delivery options – in-house, outsourced, onshore, offshore – to develop and help execute a tailored service delivery strategy that meets your organization’s long-term needs. Learn more about the practice.

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 More Featured insights

  • Insights from Deloitte’s 2011 global shared services survey
    Key themes on “how” to establish and improve a shared services organization, based on the results of Deloitte’s 2011 global shared services survey results.
  • Global business driven HR transformation: The journey continues
    Explore eighteen key trends shaping the way companies can leverage their human resources functions and their people to improve competitiveness, profitability and growth.
  • Beyond consolidation: Unlocking value from shared services
    CFOs who already use shared services may have a case for increasing its contribution to the business.
  • The resurgence of corporate legal process outsourcing
    The potential benefits of legal process outsourcing (LPO) and presents a strategy for companies seeking to adopt an LPO business model.

Related services

Service Delivery Transformation Consulting Offerings
Explore consulting-specific services and topics.

Infrastructure Operations
Learn more about this practice.

 

 

 

 More Watch, listen, learn

  • IQPC's shared services and outsourcing week 2012
    Shared Services and Outsourcing Weekon March 7-9, 2012 at the Hilton Orlando.
  • In the news
    Deloitte thought leaders discuss service delivery transformation issues.
  • ExternalURL Commercial capability outsourcing
    A significant risk to the industry?
  • Technology-enabled shared services centers
    The vital role of strategic planning.

Meet our leaders

  • Susan Hogan
    Principal, Deloitte Consulting LLP Leader, Service Delivery Transformation
  • ExternalURL David Hodgson
    Partner, Deloitte & Touche LLP
  • ExternalURL Jonathan Ohm
    Managing Director, Deloitte Corporate Finance LLP
  • Erica Volini
    Principal, Deloitte Consulting LLP

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