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Retail

Sustaining a competitive advantage is the hallmark of today’s retailing environment. As consumers have shifted their buying criteria to demand more value, better service and greater convenience, retailers must adapt the way they offer services to meet these evolving consumer needs.

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More Featured Insights

  • Deloitte 2009 Annual Holiday Survey
    2009 Annual Holiday Survey
    Deloitte LLP has commissioned an Annual Holiday Survey that gauges consumers’ expectations about the year-end holidays, the economic climate and related spending and purchase patterns. Learn more about this year's survey.
  • Deloitte’s 2009 Online Retail Business Capability Assessment
    Deloitte’s 2009 Online Retail Business Capability Assessment
    In our latest report, we evaluate the 80 largest Web retailers in terms of revenue as defined by Internet Retailer’s “Top 500 Guide” and assess the execution of 135 capabilities across these sites.
  • Re-platforming E-commerce in the Age of the Cross-Channel Consumer
    Re-platforming E-commerce in the Age of the Cross-Channel Consumer
    In this report, we will share insights from our interviews with retail executives on how re-platforming e-commerce needs to be executed to address multi-channel complexity.

More Dig Deeper

  • Article Building a Customer-Relevant Organization
    Achieving high performance in retail
  • How Retailers are Adapting in Today’s Complex Environment
    Retail talent evolution
  • Global Powers of Retailing 2009
    Feeling the squeeze
  • Reinventing Retail
    A multi-channel transformation

More Watch, Listen, Learn

  • Food Recall Prevention: Manage Risk to Protect Your Consumers and Your Brand
    Thursday, November 12, 2009 - 10:00 AM
  • Customer Relevancy: Achieving High Performance Beyond the Holiday Season
    Wednesday, December 2, 2009 - 11:00 AM ET

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