Revolutionizing Service: Exploring Generative AI Customer Support has been saved
Podcast
Revolutionizing Service: Exploring Generative AI Customer Support
Part of the AI360 video and podcast series
How can organizations transform their customer service with Generative AI to enable hyper relevant customer experience? Deloitte's AI360 podcast featuring Howie Stein, Deloitte Managing Director in the AI practice, shares emerging challenges, relevant use cases, and key factors important for business leaders to transform their customer service.
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Learn about the role of Generative AI in transforming customer service for enhanced customer experience
In this episode, Howie Stein— a Managing Director within Deloitte’s AI practice catering to technology, media, and telecom clients, provides perspective on how Generative AI can revolutionize the customer service domain by providing valuable insights to help manage and close customer queries to improve customer experience. Stein also shares the key factors and decisions that executives should focus on while planning for development of sustainable GenAI customer service solutions.
Proceed with caution but don't be afraid to conduct and drive real pilots at scale with your customers, that's the only way you can organizationally learn to do this.
Howie Stein is a Managing Director in the Technology, Media, and Telecommunications (TMT) practice of Deloitte Consulting where he leads Deloitte's Artificial Intelligence (AI) offering for the TMT practice, driving value through AI-driven insights, engagement, and automation. He focuses on transforming operations, from strategy through implementation of digital and enterprise technologies, spanning Sales, Finance, Customer Care, and IT.
Watch the video interview here:
The AI360 podcast series is a succinct, insightful series, delivering cutting-edge perspectives from Deloitte leaders on AI topics in just 360 seconds.
Artificial intelligence continues to change the world around us at a dizzying pace.
Join Deloitte’s Technology, Media, and Telecommunications leaders as they provide succinct, insightful thoughts on the hottest topics in AI and how it is affecting the TMT industry. Each episode is intended to be a quick yet substantial gateway into the rapidly evolving world of artificial intelligence.
Contact us for information on this podcast, or visit the AI360 library for the full collection of episodes.
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