Retail's grand reopening

Retail's grand reopening

Is the role of the store in a consumer’s buying journey, forever changed? As more states begin to lift their “safer-at-home” orders and stores begin to reopen, what should retailers be keeping top of mind, from a customer, associate, store, and operational perspective? Hear from Jean-Emmanuel Biondi, Deloitte principal and one of the authors of Deloitte’s “Post-COVID strategies for retailers: Reopening stores” playbook.

What I think is also important is to realize that customers today are much more focused on the friction that exists in the store and how retailers are going to address those frictions.

⁠—Jean-Emmanuel Biondi, principal, Deloitte Consulting LLP

About That Makes Cents

Our consumer podcast, That Makes Cents, dives into what consumers are thinking, feeling, and buying right now. Host and Deloitte leader Bobby Stephens talks with industry experts to help you navigate the evolving consumer industry and prepare for what’s next.

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