Special Edition ${secondary-label-icon} ${secondary-label-text}
A new day for the night shift
Kroger uses data analytics, AI, and ML tools to modernize its employee experience.
A BETTER MORNING AFTER OFTEN BEGINS THE NIGHT BEFORE
The Situation
“Did you find what you need today?” Retailers want the answer to this question to be “yes,” and so do customers. Any retailer knows accomplishing this goal is not as simple as it sounds. Having the items customers want when they want them requires a complex, coordinated background system. Kroger continues to invest in technology to create a better customer and associate experience every day.
In retail establishments, much work happens overnight so early-morning shoppers are greeted with a well-stocked store. Deliveries are received, pallets are unloaded and shelves are stocked. But what if a truck runs late? What products will that delay? And how many associates will be in the store to receive the product to put it on the shelf before the store opens?
Kroger’s night associates understand these complexities well and understand just how time-consuming it is to manage them manually and through multiple systems. As part of Kroger's ongoing commitment to creating a seamless associate experience, the retailer sought to simplify these processes. Kroger teams envisioned a large modernization that could make key information about inventory and staffing available to associates on a single platform in a matter of seconds.
THE SOLVE
CAN MORE-SATISFIED STORE ASSOCIATES SERVE MORE-SATISFIEDCUSTOMERS?
The Impact
The combined team worked quickly, and the pilot was ready within months. When the strategic collaboration was announced, Jim Clendenen, Vice President of Associate Technology at The Kroger Co., said, “Technology and digital tools are fundamental elements of how Kroger continues to improve the associate experience, which in turn, enhances the in-store experience for our customers. Innovation is a critical component, and execution is even more important.”
The integration of data analytics, AI, and ML tools within the cloud environment is contributing to operational decisions within Kroger stores.
“Our associates are passionate about creating the best possible shopping experience,” said Clendenen. “My Day automates redundant tasks and gives associates space to focus their attention where they can make the biggest difference.”
Kroger can measure its success by pallets—or rather, the absence of them on store floors. It can also look to the shelves, which are typically fully stocked by the time customers arrive.
By creating innovative experiences driven by data and technology, Kroger improves the customer experience and expands access to fresh, affordable food across the country.
The People
Meet the team behind the work.
Discover how their unique skills and collective efforts have created lasting impact.
OLIVIA’S CONTRIBUTION
As the Product Program Manager, Olivia was responsible for overseeing the suite of applications and spearheading the Kroger Task Management Program.
She leads cross-functional teams and works closely with clients to strategically implement project objectives, such as introducing rapid discovery, which produced a strong project foundation and accelerated development timelines.
She actively empowers and elevates the contributions of her varied team of developers to build a vibrant and collaborative atmosphere.
Olivia Gordon
Product Program Manager
Retail and Consumer
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