Deloitte Review

A semiannual magazine for business leaders

Featured Articles

How Profitable Are Your Customers…Really?
Ed Johnson, Mike Simonetto, Julie Meehan and Ranjit Singh

No company can afford a flawed understanding of customer profitability, least of all in a recession when the margin for error is whisper-thin. Now may be a good time to invest in changes that can deliver a badly needed revenue boost and position your company advantageously for an economic recovery.

Platforms and the Open Door
High stakes in platform leadership may rewrite the rules for value capture in wireless — and beyond
Scott Wilson and Phil Asmundson

Some of the world’s best companies made their name with closed, proprietary business models. But, as open innovation has gone from a trickle to flood stage, platform ownership and new ways of capturing value are challenging entire industries to rethink how they innovate and make money.

The Great Transformation
Carl Steidtmann

Not since the 1930s have we seen government policy response to a recession as transformative as the response by the U.S. government to the current economic storm. The recovery may look different than anything we have seen, with corporate governance, green economics, energy and transparency taking center stage.

Business in 2010 and Beyond What Next? Business In 2010 and Beyond
A review of perspectives and viewpoints on possible scenarios
Dwight Allen, Mark Klein and Craig Muraskin

There is no shortage of forecasts for next year, which might be encouraging if they pointed to some kind of consensus. It’s enough to back leaders into making nebulous strategic choices, or to commit to one likely scenario. But that would be a mistake.

China: Still Manufacturing's Shining Star? China: Still Manufacturing’s Shining Star?
Josh Timberlake, Phil Schneider and Shirley Dong Terry

For the past decade, China’s economic ascent has owed its existence to low production costs and a vast supply of labor. But its future appeal for manufacturers may hinge more on its growing domestic market and talent base.

IFRS Roadmap: Planning a Safe, Economical Trip
Nick Difazio and D.J. Gannon

With IFRS conversions underway in many countries, and pending in others, executives may flash back to Sarbanes-Oxley, with its rapid and often difficult implementation. Yet IFRS need not be a rerun and with proper planning now may be comparatively economical as well as beneficial to a business.

The Open-Minded Professor
An Interview with Eric von Hippel
Interview by Scott Wilson

Professor Eric von Hippel of MIT’s Sloan School of Management is known for pioneering research that has prompted a major rethinking of how the innovation process works. Scott Wilson of Deloitte Research met with von Hippel to find out how established companies are — or could be — managing in the face of the open innovation phenomenon.

Where Did Our Employees Go?
Examining the rise in voluntary turnover during economic recoveries
Bill Chafetz, Robin Adair Erickson and Josh Ensell

Nowhere to run to, the song says, and that would seem to be a reason to put talent retention strategies on hold in a recession. A recent study, however, suggests a worrisome trend accompanying economic recoveries, and a new set of problems that could hobble companies when they can least afford it.

Solar’s Push to Reach the Mainstream
The race to grid parity and the push to expand global adoption
Olaf Babinet, Dustin Gellman and Jovana Trkulja with Phil Schneider

After decades relegated to powering calculators, parking meters, and roadside telephones, solar energy is positioned to deliver abundant clean energy at an industrially-scaled level. Yet without more dramatic action by governments and solar companies, solar’s great potential will go unrealized.

Columns

Leader
Passions and Professions
Editor's Introduction
Recession, Recovery and Beyond
Perspective
The Partial Monty: Nudging Toward More Transparency

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