The Changing Customer ^New 
Retailers’ growth strategies by 2020 will likely be dramatically different than they were in 2000. Our eighth report in the series focuses on the strategies, trends, and opportunities that exist in better understanding today’s changing and elusive customer.

Precision Retailing
Sophisticated retailers know precision retailing as an analytics-driven approach for improving product assortments, pricing and promotions. We explore precision retailing, which could be the secret to cutting-edge merchandising strategies as personalized shopping experiences or integrated multichannel merchandising.

Multichannel Brand Experience
We look at the importance of developing an integrated multichannel experience for keeping customers engaged, knowledgeable and wanting to purchase. Strategies like “always in stock,” “inventory visibility” and “closer to the customer” can go a long way in improving top-line growth for many retailers.

Creating Headroom for the Fight
With the rapid pace of change in the market today, and the onslaught of new competitors from every direction, gaining an understanding of the prevailing market winds is not as simple as it sounds. Learn what  retailers can do to break this cycle and rein in their cost structures.

Developing a Growth Engine
High-growth retailers routinely transform elements of their business model to remain relevant to their customer base and differentiated from the competition. Our fourth article takes a look at how retailers can build the structure, processes and commitment that help achieve sustainable growth for years to come.

Customer Conversion
Retailers continually search for ways to increase sales, and yet each day they lose opportunities to convert browsers into buyers. Our third report delves into the various strategic and tactical choices that affect conversion, including decision-making assistance, store layout, selection and merchandise presentation.

The Retailer’s Challenge: Unstable Ground Impedes Growth
Our first report in the series identifies key issues that drive profitable growth. Learn about the key pressures and challenges that make it difficult for retailers to grow their businesses today. Our second report in the series also discusses trends on which retailers can capitalize by viewing them as opportunities

The Changing Nature of Retail: Planting the Seeds for Sustainable Growth
As a result of several volatile market dynamics, including exacting consumers, fierce competitors and an intricate global economy, retailing now faces a different landscape. A retailer must change its competitive strategy to stay relevant as a company, and a brand, in the future. Our first report in the series identifies key issues that drive profitable growth.