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2011 U.S. and Global Survey of Health Care Consumers

Fourth annual study explores consumers’ behaviors, attitudes, and unmet needs in the U.S. and 11 other countries

The rising health care cost coupled with the current state of the economy have prompted many consumers across the globe to delay care, alter household spending, and worry about their ability to pay for future health care costs, according to the 2011 U.S. and Global Survey of Health Care Consumers.

Since 2008, the Deloitte Center for Health Solutions has conducted its annual survey of health care consumers to assess their behaviors, attitudes and unmet needs, and to quantify year-to-year changes. A new trend that emerged this year suggests that the economic uncertainty has clearly altered spending habits with many consumers reporting an impact on their out-of-pocket health care expenses. More than half of all respondents from the 12 countries surveyed, with the exception of the United Kingdom (24 percent) and Canada (39 percent), reported household spending on health care limits their ability to spend on other household essentials. Explore the research findings below.

Featured Insights

Survey Introduction: A Foreword to the Research Survey introduction: A foreword to the research
Paul Keckley, Ph.D., Executive Director of the Deloitte Center for Health Solutions, provides an overview of this year's U.S. and global research and discusses why health system leaders should think of patients as consumers.

Executive Summary: Key Findings from the U.S. and Global Reports Executive summary: Key findings from the U.S. and global reports
Regardless of the type of health care system, consumers around the world are feeling the pinch of health care spending as a household expense. Read the full report.

Methodology Methodology
Deloitte surveyed more than 15,000 health care consumers in 12 countries --including Belgium, Brazil, Canada, China, France, Germany, Luxembourg, Mexico, Portugal, Switzerland, the United Kingdom, and the United States --to assess their behaviors, attitudes, and unmet needs. Learn more about how this year's study was conducted.

Country Reports


2011 Survey of health care consumers - Country reports
This research finds similarities – and intriguing differences – in health care behaviors, attitudes, and unmet needs among consumers in 12 countries worldwide.
Fact Sheet Library 2011 Survey of health care consumers: Fact sheet library
To supplement its 2011 Survey of Health Care Consumers, Deloitte offers a library of fact sheets on topics including insurance, wellness, primary care, traveling for care and diversity.


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