Our Alliances: salesforce.com

Advancing social business


Deloitte and salesforce.com are leveraging the trends of mobility, social business, cloud computing and analytics to help our clients connect with customers, suppliers, and employees in a new and social way. Social business supports changing customer behavior both in the way the organization works with its customers from a CRM perspective, and in the internal ways the organization encourages employees to work together and, in turn, with its partners and suppliers.

With a track record of collaboration and integration, Deloitte and salesforce.com can help organizations in their efforts to achieve their business goals, whether it's through social, mobile and open collaboration in the call center, or enhanced data analysis and interaction with clients. We're at the forefront of social computing and together, we're helping clients both create the business processes and build the computing foundation to succeed.

Global salesforce.com delivery capability is available through Deloitte's network of member firms.

With more than 1,650 practitioners in over 14 countries, Deloitte brings unmatched industry depth and a breadth of services that can help increase shareholder value through efficient growth and improved performance.

Building on salesforce.com's leading Sales Cloud, Service Cloud, Collaboration Cloud, Marketing Cloud and Custom Cloud offerings, Deloitte has developed a broad set of methods, tools and accelerators adding thought leadership to this domain.

  • Deloitte's customized Social Business Innovation Workshops help clients in their efforts to take their social businesses to the next level. In these day-long workshops, clients are immersed in a world of information visualization--focusing on critical questions that can drive more value from their social business investments.
  • Deloitte's customized Valuemap ties Salesforce applications to clients' marketing, sales, and service processes, illustrating how salesforce.com can add business value to the clients' CRM operations.
  • By customizing a version of the Contact Center Maturity Model for salesforce.com users, Deloitte increases the value of its offering, helping clients reduce cost and risk as they accelerate project delivery.
  • Deloitte leverages its deep industry knowledge to build custom applications on the Force.com Custom cloud platform to help users in their efforts to increase efficiency, improve user experience, and improve ROI.


“Cloud computing is starting to revolutionize the way companies use technology. Deloitte, as a leader in technology, and an innovator in how companies adapt technology, and salesforce.com as the leader in cloud computing, can guide companies through an enormous business transformation with our cloud computing offering.”

- Ross Piper
Senior Vice President of Enterprise Strategy, Salesforce.com


As used in this document, “Deloitte” refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. Certain services may not be available to attest clients under the rules and regulations of public accounting.