Retail

Sustaining a competitive advantage is the hallmark of today’s retailing environment. As consumers have shifted their buying criteria to demand more value, better service and greater convenience, retailers must adapt the way they offer services to meet these evolving consumer needs.

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More Featured Insights

  • Deloitte 2009 Annual Holiday Survey
    2009 Annual Holiday Survey
    Deloitte LLP has commissioned an Annual Holiday Survey that gauges consumers’ expectations about the year-end holidays, the economic climate and related spending and purchase patterns. Learn more about this year's survey.
  • Deloitte’s 2009 Online Retail Business Capability Assessment
    Deloitte’s 2009 Online Retail Business Capability Assessment
    In our latest report, we evaluate the 80 largest Web retailers in terms of revenue as defined by Internet Retailer’s “Top 500 Guide” and assess the execution of 135 capabilities across these sites.
  • Re-platforming E-commerce in the Age of the Cross-Channel Consumer
    Re-platforming E-commerce in the Age of the Cross-Channel Consumer
    In this report, we will share insights from our interviews with retail executives on how re-platforming e-commerce needs to be executed to address multi-channel complexity.