Deloitte named leader in analyst firm’s Magic Quadrant for CRM services providers, worldwide

Evaluation based on completeness of vision and ability to execute

9 October 2012 

Deloitte Touche Tohmatsu Limited (DTTL) is pleased to announce that leading analyst firm Gartner has named the Deloitte network as a leading provider of customer related services in their latest report, Magic Quadrant for CRM Service Providers, Worldwide. According to Gartner, leaders in this category are performing well today, gaining traction and mind share in the market; they have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.

“Today’s unprecedented market challenges and the availability of new capabilities, coupled with new delivery models, have forced an evolution in the way organisations grapple with their customer’s needs,” said Robert Bryant, lead partner for Deloitte UK’s Customer practice. “At Deloitte, we believe that organisations best positioned to serve this market dynamic are those that offer deep industry expertise combined with innovative solutions. We are pleased to be recognised as a leader in the customer space.”

Additionally, Deloitte offers a robust vertical go-to-market model that leverages globally deployed CRM practitioners.

Gartner evaluates service providers on their ability to execute and their completeness of vision. When the two sets of criteria are evaluated together, the resulting analysis provides a view of how well the provider performs a spectrum of services compared with its peers and how well it is positioned for the future.

Source: Gartner, Magic Quadrant for CRM Service Providers Worldwide, Patrick J. Sullivan and Ed Thompson, September 20, 2012.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


About Deloitte
In this press release references to Deloitte are references to Deloitte LLP, which is among the country's leading professional services firms.

Deloitte LLP is the United Kingdom member firm of Deloitte Touche Tohmatsu Limited (“DTTL”), a UK private company limited by guarantee, whose member firms are legally separate and independent entities. Please see for a detailed description of the legal structure of DTTL and its member firms.

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