Value dissipates the longer it takes to absorb the change. It’s important that organisations, teams and individuals work in a way that enables them to quickly capitalise on the opportunities that disruptive technology provides.

To successfully capitalise on this opportunity GBS leaders need an understanding of how work is delivered across functions so that change can be driven using a cross-organisational approach.

If leaders can access accurate, timely performance data, they can quickly see where service delivery improvements are needed and can focus finite investment resource most impactfully.

GBS Engage, one of our assets, acts as the first point of contact for the Users of GBS as an interface to multiple functions within the GBS organisation via a single unified interface (Universal Request or with Virtual Agent support).

Universal Request—Accelerates the GBS User’s transformation journey to a connected enterprise service delivery model, to provide a seamless employee experience and drive operational efficiency.

GBS Act, drive the flow of work across the enterprise to deliver business services with the help of a unifying platform to avoid the challenges of manual interaction and back and forth communication using a variety of disparate tools.

GBS Perform, provides insight to deliver performance in real-time customised experiences with predictive insights at unparalleled speed.

Within Perform, GBS on Now provides a set of automated insight-driven dashboards (GBS Perform) which integrates data across multiple applications and bring operational and governance insights to support GBS leaders in making analytics-driven decisions.

Program Partner: Robert Hankey

Program Lead: Shaju Basheer

Partner, GBS and BPO Lead: Candice Sieg

ServiceNow Practice Sponsor: Sean Pepper

GLOBAL GBS Lead: Parag Saigaonkar

AMERICAS GBS Lead: Kort Syverson

EUROPE GBS Lead: Dorthe Keilberg

UK GBS Lead: Punit Bhatia

APAC GBS Lead: Viral Thakker