If the matter cannot be resolved through informal discussion, or if the issue is of a serious nature, a formal complaint should be submitted on our dedicated email address, dlearning@deloitte.com.mt, as soon as reasonably practicable. Raising concerns at an early stage increases the likelihood of a timely and satisfactory resolution.
The complaint should clearly outline:
- the nature of the concern or issue raised;
- the circumstances giving rise to the complaint;
- any steps already taken to resolve the matter informally; and
- where applicable, the reasons why the outcome of the informal process was not considered satisfactory.
Once submitted, the complaint will be reviewed and assigned to an appropriate member of the Deloitte management team for investigation.
The assigned manager will contact the complainant to confirm receipt of the complaint, outline the steps to be taken in reviewing the matter, and provide an indicative timeframe for the conclusion of the investigation.
Following completion of the review, the complainant will receive a written response outlining the findings of the investigation. Where a complaint is upheld, the response will also detail any actions that will be taken to address the matter.
Deloitte is committed to ensuring that attendees who raise concerns in good faith are treated fairly and are not subjected to any form of disadvantage as a result of invoking this complaints procedure. However, where a complaint is found to have been made dishonestly or maliciously, the attendee may be subject to an attendee conduct review, an example would be not allowed to continue attending the course (no refund will be given) and/or attend any future courses and/or any follow-up action considered suitable by Deloitte.
